Common questions, plain answers.

Yes. Each family gets its own subdomain + database scope. Other tenants cannot see your data. We never sell or share it. Public-facing pages on your portal are only public if you explicitly mark them so.

We are not a historical-records database — we do not have billions of census records. We are a private family portal: tree, events, photos, stories, memorials, recipes, and the day-to-day life of your living family. Think Slack-for-your-family, not a research tool.

Yes. Bring your existing tree from Ancestry, MyHeritage, FamilySearch, or any GEDCOM-compatible tool. Admin → Family Tree → Import.

Anytime. Tenant Admin → Export tenant generates a .tar.gz with every database row (as JSON) + every uploaded photo/document. Your data is yours.

Your portal reverts to the Free plan limits (25 members, 500 MB). Existing data is preserved. If you fall below the Free plan limits you stay free forever. If you exceed them, uploads stop until you upgrade or remove content.

Each tenant gets a separate subdomain (or your own custom domain), an isolated session cookie, role-based access (owner / admin / member), audit logging, and optional 2FA. Members of other tenants cannot see your tree even if they know the URL — they get a 404.

On the Family and Legacy plans, yes. Point a CNAME at our platform, verify ownership via DNS TXT, and we provision a Let's Encrypt cert automatically.

Yes — email contact@myglobalfamilytree.com with a brief description and we will set you up.

7 days, no credit card required. After 7 days your portal stays alive on the Free plan unless you choose to upgrade.

Web app for now — installable as a PWA from any modern phone browser (Add to Home Screen). Native iOS / Android are on the roadmap.

In-app help widget on every page, or email us via the contact form. Average response time is under 24 hours.